Phone No : +918849249403
NRIDESICART.COM
Email : support@nridesicart.com

Need Help?

Category wise FAQ

1 About the Import at destination

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2 About the online shopping in india

NriDesiCart shopping assistant can suggest specialize on line shop ; to your requirement or you can ask them to shop it on your behalf 

3 About the operation at NRI Desi Cart

Yes, Signup and get NriDesiCart India Cupboard address to store your all items 

Yes we update all the receipts in panel on same day. And you will be communicated

Absolutely yes! we can pickup package from your family, friends, vendor, store etc. anywhere in India and store it to your NriDesiCart India Cupboard address

Pickup Service is just a convenient service that NriDesiCart provide to its customers. NriDesiCart uses third party courier service for picking up your packages within India. We do not take any responsibility until your package comes to the warehouse.

As we use third party courier services to get the courier, there could be pickup delays and delays during transits. NriDesiCart do not have any control in expediting the pickup. We can only trace your package by going through third party courier’s customer service and summon to expedite.

Under no circumstances NriDesiCart can be held responsible for delays incurred by third party courier services.

Time Taken To Pickup My Package From Anywhere In India?

We leverage existing third party courier infrastructure to arrange domestic pickup from anywhere in India. Once you submit a pickup request, we will arrange pickup in the next 24-60 hours. At times if pickup is from remote village or town it might take even longer than this for the actual pickup to happen. Once picked-up it takes 5-8 days (post Covid-19) for your package to arrive at the Hyderabad NriDesiCart Warehouse.

Yes! Kindly do basic packing of the box so that it can reach safely to our warehouse. Any fragile items have to be bubble wrapped. Box have to be marked. It is customer’s or sender’s responsibility to ensure proper packing is done to the box and box is correctly marked as FRAGILE with prints properly pasted on the box. The third party pickup boy will only pickup the box and may or may not be aware of the contents in the box. If the outer packing is not tampered and internal contents are damaged, then no refunds are processed by the third party courier service.

Once it reaches NriDesiCart International Processing Warehouse, we will open the package, inspect items, share inspection results with you, after getting approval from you we will re-pack to international standards, do customs paperwork, send you final shipment invoice and then post payment ship it internationally.

4 About the Fee and Services

The cost of a shipment can be affected by the amount of space that it occupies on an aircraft, rather than the actual weight. Hence, Final Chargeable weight will be either volumetric weight of the box or actual gross weight, whichever is greater. More details here – https://desi-cart.vercel.app/home/volumetric

If you’re sending multiple packages, calculate each weight separately and this is the ‘total chargeable weight’. The chargeable weight is always the greater of the actual or volumetric weight.

  1.     NriDesiCart Pickup Service Charge – as indicated in Pricing & Services
  2.     NriDesiCart Base Service Charge – To use any of our service, as indicated in Pricing & Services
  3.     Domestic Courier charges from anywhere in India to Hyderabad Warehouse – Estimated to give you an idea – Rs.600-Rs.800 for 10 Kgs
  4.     International weight based shipping country-wise rates – Estimated as indicated in Shipping Calculator

AbsolutIncase of any damage/lost/theft to your domestic package pickup shipment then third party domestic courier company’s limited liability insurance gets applied. Usually upto Rs.5000 or product value which ever is lower is refunded. If the outer packaging is not tampered and there is damage to your internal items in the domestic shipment, then the third party courier service does not provide refunds. It is your responsibility to pack items properly, fragile items have to be wrapped properly and ensure items reach your warehouse Cupboard address in a safe manner. Third party courier service will refund if the outer packaging is tampered, package is lost or theft occurs.

No, we are a Shopping + Shipping Service from India & Package pickup is an add-on service we provide for the convenience of our international Customers.

Our third party domestic courier service may or may not and we can try to request them to print Shipping label only under emergency circumstances like old parents, sick or no access to printer. You can make a request and see if we can get it printed. On the day of pickup we will receive a call from the pickup boy and only then we will be able to communicate with him about printing the label. If the pickup guy agrees it will be done, else it wont be done.

5 What can be shipped and what cannot ?

Answer is Yes as well as No. 

No for – if you buy used goods and try to get it shipped via us,

Yes for if the stuff are your own as a personnel use and it left over here due to some vlalid reason .we ship them as : “personnel effect”  all you need to fill the decleration

  1. Homemade food are an exception and will be repackaged to suite to international standards. If it is perishable then it will be your own risk adding any local laws compliance.

No , NriDesiCart cannot ship as GIFT/SAMPLE. If the transaction is routed through us We will be shipping packages as a COMMERCIAL shipment and hence B2C (Business to Customer) shipment rules apply at Customs all times.

Yes if it is truly as a gift from your family or loved once and NriDesicart just used as a facilator we can re endorse this gift as free.

NriDesiCart cannot export any food items that are perishable (require refrigeration), labeled in a foreign language, or restricted for export by the the Indian Food and Drug Administration. We also suggest that you contact your local customs office to inquire if food can be imported to your country, as it is often restricted. NriDesiCart exports food items that are branded and are non-perishable. If the food has arrived from your home and is not branded, then there will be a special package handling fee. The compliance review for the same will usually take less than 24 hours, however, it may take up to 72 hours for your package to be available to ship.

Unbranded food like home cooked pickles, chutney, sweets, snacks, etc. food items that do not have expiry, ingredient info, manufacturing label etc., will be repacked & re-labelled to international standards in sealed covers. For the sanity purpose we wear gloves and maintain clean environment so that no harm is done to your food items during repacking.

No, we will not be able to ship perfumes as they come under flammable items list.

Prohibited goods are those which cannot be exported. Example: Explosives, Cash, Bullion, Ivory, Ammunition, Illegal goods etc. Restricted commodities are those can be acceptable with certain documents required for carriage such as Antiques & work of art, Stamps, Toy guns, Cigarettes, Perishable items, Dry ICE, Biological samples etc.

Dangerous goods/hazardous materials are items that require special handling, additional packaging and labeling to be transported internationally.

These items may or may not be allowed to ship to your country. Shipping dangerous goods is country-specific. Even if your country allows the import of an item, the carrier may not be licensed to handle and transport dangerous goods.

Items considered to be dangerous goods include: flammable items or items under pressure (e.g., hairspray, spray paint, lighters, nail polish and perfume). Dangerous goods items will incur a Special Package Clearance Fee and may be required to ship separately from non-dangerous goods items, and may take additional time (10-20 days) to reach your doorstep

Yes. NriDesiCart lets you export liquid/semi liquid items as long as they are not restricted in the receiving country or fall under the prohibited category of items. This will attract an additional Special Package Handling. Please note that liquids/semi liquids will have to be shipped separately from other items, and may take additional time (10-20 days) to reach your doorstep.

No, We cannot ship USED items. We can only ship new items having payment proof or purchase receipt. Homemade food are an exception and will be repackaged to suite to international standards.

We can ship mobile phone as long as it adheres to following:

  1.     Brand new
  2.     Battery wh < 100
  3.     Value < INR 25,000 ( for greater values shipment needs to go in commercial mode and clearance charges of INR 4000 will be applied)

We need to know the following to let you know whether we can ship mobile or not. Please share the following details to

support@NriDesiCart.com

  1.     Battery Type ( inbuilt or separate)
  2.     Exact mobile you want to ship. ( please share a link)
  3.     Quantity you want to ship

Please note there will be electronic items handling charge of INR 1000 on top of the shipping charges and we have to drain the battery before we ship

Yes, we can ship imitation/fashion jewelry. However we need the purchase invoice of the jewelry clearly showing the details of the seller, item description and purchase amount. Sometimes the clearance team may even ask for an Appraiser Certificate to prove the authenticity of the invoice provided. Appraiser Certificate is the certificate given by the government approved 

be discarded and will not be returned if there is an attempt to ship any precious metal or stones.

No, we can’t ship any precious metals or stones. Any attempt to ship these will result in discarding the whole shipment.

NriDesiCart cannot export any food items that are perishable (require refrigeration), labeled in a foreign language, or restricted for export by the the Indian Food and Drug Administration. We also suggest that you contact your local customs office to inquire if food can be imported to your country, as it is often restricted. NriDesiCart exports food items that are branded and are non-perishable. If the food has arrived from your home and is not branded, then there will be a special package handling fee. The compliance review for the same will usually take less than 24 hours, however, it may take up to 72 hours for your package to be available to ship.

NriDesiCart cannot export counterfeit, bootleg or knockoff items. If you receive an item that does not appear to be authentic, we will notify you by email and refer the item to our trade compliance team to verify its authenticity. If the item is counterfeit and came from a seller in India and the seller provided a return label, we can help you return the item. If the seller did not provide a return label, or if the seller will not accept a return, we must discard the item. NriDesiCart cannot ship counterfeit items to anyone other than the original seller, including individuals in India.

6 About the Reverse Logistics

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  1. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation.Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation.